Advanced Certificate in UK Customer Service Standards Training Program
-- ViewingNowThe Advanced Certificate in UK Customer Service Standards Training Program is a comprehensive course designed to enhance your customer service skills, in line with UK standards. This program emphasizes the importance of exceptional customer service in driving business growth, customer loyalty, and overall success.
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Here are the essential units for an Advanced Certificate in UK Customer Service Standards Training Program:
โข Effective Communication: Understanding the importance of effective communication in customer service, verbal and non-verbal communication skills, active listening, and handling customer queries professionally.
โข Handling Complaints and Conflicts: Techniques for managing customer complaints, dealing with difficult customers, and resolving conflicts in a positive manner.
โข Customer Experience Management: Overview of customer experience, the impact of customer experience on customer loyalty, and strategies for improving customer experience.
โข Legal and Ethical Considerations in Customer Service: Understanding the legal and ethical considerations in customer service, including data protection, confidentiality, and customer rights.
โข Service Recovery and Problem Solving: Strategies for service recovery, problem-solving techniques, and handling customer complaints effectively.
โข Cultural Awareness and Diversity in Customer Service: Understanding cultural awareness and diversity in customer service, and how to provide inclusive and accessible services to all customers.
โข Leadership and Teamwork in Customer Service: Overview of leadership and teamwork in customer service, and how to build and manage a high-performing customer service team.
โข Customer Service Metrics and Analytics: Understanding customer service metrics and analytics, and how to use data and insights to improve customer service performance.
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