Advanced Certificate in UK Customer Service Standards Training Program

Name: Advanced Certificate in UK Customer Service Standards Training Program
Price: 149 GBP
Availability: InStock

-- ViewingNow

The Advanced Certificate in UK Customer Service Standards Training Program is a comprehensive course designed to enhance your customer service skills, in line with UK standards. This program emphasizes the importance of exceptional customer service in driving business growth, customer loyalty, and overall success.

4,0

Based on 4.537 reviews

6.131+

Students enrolled

GBP £ 149

GBP £ 215

Save 44% with our special offer

Start Now

AboutThisCourse

In an era where customer experience is a key differentiator, this certificate course is highly relevant and in demand across various industries. It equips learners with essential skills such as effective communication, problem-solving, and conflict resolution, all of which are crucial for career advancement in customer-facing roles. By the end of this course, you will have a deep understanding of UK customer service standards and how to apply them in your professional context. You will be able to handle customer queries and complaints effectively, leading to increased customer satisfaction and business profitability. This advanced certificate can significantly boost your career prospects in the UK and beyond.

HundredPercentOnline

LearnFromAnywhere

ShareableCertificate

AddToLinkedIn

TwoMonthsToComplete

AtTwoThreeHoursAWeek

StartAnytime

NoWaitingPeriod

CourseDetails

Here are the essential units for an Advanced Certificate in UK Customer Service Standards Training Program:

• Effective Communication: Understanding the importance of effective communication in customer service, verbal and non-verbal communication skills, active listening, and handling customer queries professionally.

• Handling Complaints and Conflicts: Techniques for managing customer complaints, dealing with difficult customers, and resolving conflicts in a positive manner.

• Customer Experience Management: Overview of customer experience, the impact of customer experience on customer loyalty, and strategies for improving customer experience.

• Legal and Ethical Considerations in Customer Service: Understanding the legal and ethical considerations in customer service, including data protection, confidentiality, and customer rights.

• Service Recovery and Problem Solving: Strategies for service recovery, problem-solving techniques, and handling customer complaints effectively.

• Cultural Awareness and Diversity in Customer Service: Understanding cultural awareness and diversity in customer service, and how to provide inclusive and accessible services to all customers.

• Leadership and Teamwork in Customer Service: Overview of leadership and teamwork in customer service, and how to build and manage a high-performing customer service team.

• Customer Service Metrics and Analytics: Understanding customer service metrics and analytics, and how to use data and insights to improve customer service performance.

CareerPath

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

NoPriorQualifications

CourseStatus

CourseProvidesPractical

NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

ReceiveCertificateCompletion

WhyPeopleChooseUs

LoadingReviews

FrequentlyAskedQuestions

WhatMakesCourseUnique

▼

HowLongCompleteCourse

▼

WhatSupportWillIReceive

▼

IsCertificateRecognized

▼

WhatCareerOpportunities

▼

WhenCanIStartCourse

▼

WhatIsCourseFormat

▼

CourseFee

MostPopular

FastTrack GBP £149

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
EarlyCertificateDelivery
OpenEnrollmentStartAnytime

Start Now

StandardMode GBP £99

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
RegularCertificateDelivery
OpenEnrollmentStartAnytime

Start Now

WhatsIncludedBothPlans

FullCourseAccess
DigitalCertificate
CourseMaterials

AllInclusivePricing

GetCourseInformation

PayAsCompany

RequestInvoiceCompany

PayByInvoice

EarnCareerCertificate

ADVANCED CERTIFICATE IN UK CUSTOMER SERVICE STANDARDS TRAINING PROGRAM

IsAwardedTo

LearnerName

WhoHasCompletedProgramme

UK School of Management (UKSM)

AwardedOn

05 May 2025

BlockchainId s-1-a-2-m-3-p-4-l-5-e

AddCredentialToProfile