Executive Development Programme in Retail Mobile Chatbots
-- ViewingNowExecutive Development Programme in Retail Mobile Chatbots: a certificate course designed to meet the growing industry demand for experts in conversational AI. This program focuses on retail mobile chatbots, a critical area in today's customer-centric digital marketplace.
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โข Introduction to Retail Mobile Chatbots: Understanding the basics, benefits, and challenges of chatbots in the retail industry.
โข Designing Effective Chatbot Conversations: Learning the principles of conversation design, including dialogue flow, user intent, and natural language processing.
โข Mobile Chatbot Platforms: Exploring popular retail chatbot platforms and their features, such as Dialogflow, Microsoft Bot Framework, and IBM Watson Assistant.
โข Chatbot Analytics: Monitoring and analyzing chatbot performance, user engagement, and conversion rates to optimize and improve chatbot interactions.
โข Customer Service Automation: Leveraging chatbots for customer support, including managing customer inquiries, complaints, and returns.
โข Personalization in Chatbots: Implementing personalized and dynamic content in chatbots to enhance customer experience and engagement.
โข Chatbot Integration: Integrating chatbots with existing retail systems, such as CRM, ERP, and social media platforms, to streamline operations and improve customer service.
โข Chatbot Security: Ensuring chatbot security, compliance, and data privacy in line with industry standards and regulations.
โข Chatbot Ethics: Understanding ethical considerations in developing and deploying chatbots, such as user consent, transparency, and bias.
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