Executive Development Programme in Retail Mobile Chatbots
-- viewing nowExecutive Development Programme in Retail Mobile Chatbots: a certificate course designed to meet the growing industry demand for experts in conversational AI. This program focuses on retail mobile chatbots, a critical area in today's customer-centric digital marketplace.
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Course Details
• Introduction to Retail Mobile Chatbots: Understanding the basics, benefits, and challenges of chatbots in the retail industry.
• Designing Effective Chatbot Conversations: Learning the principles of conversation design, including dialogue flow, user intent, and natural language processing.
• Mobile Chatbot Platforms: Exploring popular retail chatbot platforms and their features, such as Dialogflow, Microsoft Bot Framework, and IBM Watson Assistant.
• Chatbot Analytics: Monitoring and analyzing chatbot performance, user engagement, and conversion rates to optimize and improve chatbot interactions.
• Customer Service Automation: Leveraging chatbots for customer support, including managing customer inquiries, complaints, and returns.
• Personalization in Chatbots: Implementing personalized and dynamic content in chatbots to enhance customer experience and engagement.
• Chatbot Integration: Integrating chatbots with existing retail systems, such as CRM, ERP, and social media platforms, to streamline operations and improve customer service.
• Chatbot Security: Ensuring chatbot security, compliance, and data privacy in line with industry standards and regulations.
• Chatbot Ethics: Understanding ethical considerations in developing and deploying chatbots, such as user consent, transparency, and bias.
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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