Global Certificate in British Customer Service Practices Training
-- ViewingNowThe Global Certificate in British Customer Service Practices Training course is a comprehensive program designed to enhance your customer service skills with a distinctly British approach. This course emphasizes the importance of exceptional customer service in driving business success, particularly in today's globalized and competitive marketplace.
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โข Unit 1: Introduction to British Customer Service Practices
โข Unit 2: Understanding Cultural Differences in British Customer Service
โข Unit 3: Effective Communication in British Customer Service
โข Unit 4: Handling Customer Complaints in British Customer Service
โข Unit 5: British Customer Service Standards and Best Practices
โข Unit 6: Building Long-Term Customer Relationships in the British Market
โข Unit 7: Telephone Etiquette and Email Correspondence in British Customer Service
โข Unit 8: Problem-Solving and Decision-Making in British Customer Service
โข Unit 9: Adapting to Customer Needs and Expectations in British Customer Service
โข Unit 10: Continuous Improvement in British Customer Service Practices
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