Global Certificate in CX Measurement and Analytics: Smart Systems
-- ViewingNowThe Global Certificate in CX Measurement and Analytics: Smart Systems is a comprehensive course that equips learners with essential skills for career advancement in the growing field of Customer Experience (CX) Management. This certificate course emphasizes the importance of smart systems in CX measurement and analytics and covers topics such as voice of the customer (VoC), customer journey mapping, and data analytics.
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โข CX Fundamentals: Understanding Customer Experience, Key Concepts, and Best Practices
โข Data Collection Techniques: Surveys, Social Media Listening, and Online Reviews
โข Smart Systems and IoT: Leveraging Emerging Technologies for CX Measurement
โข Data Analysis: Quantitative and Qualitative Methods, Metrics, and KPIs
โข Customer Journey Mapping: Visualizing and Analyzing Customer Touchpoints
โข Voice of the Customer (VoC): Methods, Tools, and Strategies
โข Predictive Analytics: Using AI and Machine Learning for CX Insights
โข Continuous Improvement: Implementing Changes Based on CX Analytics
โข Change Management: Leading Successful CX Transformations
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