Executive Development Programme in Service Innovation Management: Customer-Centric

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The Executive Development Programme in Service Innovation Management: Customer-Centric is a certificate course designed to empower professionals with essential skills for career advancement in the modern service industry. This programme emphasizes the importance of customer-centric innovation, which is critical in today's competitive business landscape.

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AboutThisCourse

With the rapid growth of service-oriented businesses, there's an increasing industry demand for professionals who can drive customer-centric innovation. This course equips learners with the necessary skills to meet this demand, focusing on understanding customer needs, creating value through innovation, and managing service operations effectively. By the end of this programme, learners will be able to design and implement customer-centric service strategies, lead innovation initiatives, and manage service operations to deliver exceptional customer experiences. This will not only enhance their professional growth but also contribute significantly to their organizations' service innovation and customer satisfaction efforts.

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CourseDetails

• Service Innovation Management: An Overview
• Customer-Centric Approach in Service Design
• Understanding Customer Needs and Expectations
• Service Blueprinting: Mapping the Customer Journey
• Co-creation and Collaboration with Customers
• Design Thinking for Service Innovation
• Implementing Customer-Centric Service Improvements
• Metrics and Measurement in Customer-Centric Service Management
• Change Management and Leadership in Service Innovation

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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FastTrack GBP £149
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £99
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE INNOVATION MANAGEMENT: CUSTOMER-CENTRIC
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UK School of Management (UKSM)
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05 May 2025
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