Executive Development Programme in Service Innovation Management: Customer-Centric
-- ViewingNowThe Executive Development Programme in Service Innovation Management: Customer-Centric is a certificate course designed to empower professionals with essential skills for career advancement in the modern service industry. This programme emphasizes the importance of customer-centric innovation, which is critical in today's competitive business landscape.
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โข Service Innovation Management: An Overview
โข Customer-Centric Approach in Service Design
โข Understanding Customer Needs and Expectations
โข Service Blueprinting: Mapping the Customer Journey
โข Co-creation and Collaboration with Customers
โข Design Thinking for Service Innovation
โข Implementing Customer-Centric Service Improvements
โข Metrics and Measurement in Customer-Centric Service Management
โข Change Management and Leadership in Service Innovation
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