Global Certificate in Retention Metrics Mastery
-- ViewingNowThe Global Certificate in Retention Metrics Mastery is a comprehensive course designed to equip learners with the essential skills needed to drive customer retention and enhance business growth. This certification program focuses on the importance of retention metrics in today's data-driven world, where customer loyalty plays a critical role in the success of any organization.
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⢠Unit 1: Introduction to Retention Metrics
⢠Unit 2: Customer Lifetime Value (CLV)
⢠Unit 3: Churn Rate & Churn Reduction
⢠Unit 4: Retention Coefficient & Retention Curve
⢠Unit 5: Net Promoter Score (NPS) & Customer Satisfaction (CSAT)
⢠Unit 6: Customer Health Score
⢠Unit 7: Reacquisition & Winback Metrics
⢠Unit 8: Retention Cost Analysis
⢠Unit 9: Retention Metrics for SaaS Businesses
⢠Unit 10: Implementing a Data-Driven Retention Strategy
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