Executive Development Programme in Client Relationship Building: Smart Systems
-- ViewingNowThe Executive Development Programme in Client Relationship Building: Smart Systems is a certificate course that holds immense importance in today's relationship-driven business world. This programme is designed to meet the industry's growing demand for professionals who can build and maintain strong client relationships using smart systems and technology.
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⢠Client Relationship Building Fundamentals: Understanding the importance of building strong client relationships, identifying client needs and preferences, establishing trust and credibility.
⢠Smart Systems for Client Relationship Management: Overview of CRM systems, how to use CRM to manage client data, automate processes, and improve client engagement.
⢠Effective Communication Strategies: Best practices for communication with clients, including active listening, clear and concise messaging, and adapting to client communication preferences.
⢠Client Segmentation and Targeting: Techniques for segmenting clients based on various factors, including needs, behaviors, and potential value, and strategies for targeting each segment.
⢠Creating and Managing Client Service Level Agreements: Best practices for creating and managing client SLAs, including defining service levels, monitoring performance, and addressing issues.
⢠Managing Client Expectations: Strategies for setting and managing client expectations, including setting clear goals, communicating regularly, and addressing issues proactively.
⢠Handling Client Objections and Complaints: Techniques for handling client objections and complaints, including understanding the root cause, addressing concerns, and finding solutions.
⢠Developing and Managing Client Relationship Plans: Best practices for developing and managing client relationship plans, including setting goals, tracking progress, and adapting to changing needs.
⢠Measurement and Evaluation of Client Relationships: Metrics and KPIs for measuring and evaluating client relationships, including satisfaction, loyalty, and lifetime value.
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