Certificate in Customer Support Metrics Mastery
-- viewing nowThe Certificate in Customer Support Metrics Mastery is a comprehensive course designed to empower professionals with the essential skills and knowledge in customer support metrics. This program highlights the significance of data-driven decision-making in customer support, addressing industry demand for informed and strategic support leaders.
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Course Details
• Key Customer Support Metrics
• Understanding Customer Satisfaction (CSAT)
• Net Promoter Score (NPS) and its Importance
• Measuring First Response Time (FRT)
• Average Resolution Time (ART) and its Role
• Calculating and Analyzing Customer Effort Score (CES)
• Importance of Tracking Contact Volume
• Using Quality Assurance (QA) Scores for Continuous Improvement
• Analyzing and Reporting Customer Support Metrics
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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