Executive Development Programme in CX Leadership Skills: Mastery

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The Executive Development Programme in CX Leadership Skills: Mastery certificate course is a comprehensive training program designed to equip current and aspiring customer experience (CX) leaders with the essential skills required to drive customer-centric transformation in today's dynamic business environment. This course emphasizes the importance of CX leadership, addressing industry demand for professionals who can effectively manage customer-focused strategies, build high-performing CX teams, and leverage advanced technologies to create exceptional customer journeys.

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By enrolling in this course, learners will gain hands-on experience in CX strategy development, customer journey mapping, voice of the customer (VoC) programs, and data-driven decision-making. They will also master essential leadership skills, such as communication, collaboration, and change management, empowering them to lead CX initiatives and foster a customer-centric culture within their organizations. By successfully completing this course, learners will be prepared to excel in leadership roles, driving business growth and customer satisfaction while positioning themselves as valuable assets in the evolving CX landscape.

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โ€ข Understanding Customer Experience (CX) & Its Importance
โ€ข Developing a CX Strategy for Business Growth
โ€ข Leading Customer-Centric Culture in Organizations
โ€ข Implementing Voice of the Customer (VoC) Programs
โ€ข Leveraging Data & Analytics for CX Insights
โ€ข Design Thinking for Customer-Centric Innovation
โ€ข CX Metrics & KPIs for Measuring Success
โ€ข Building & Managing High-Performing CX Teams
โ€ข Change Management & CX Transformation
โ€ข Communication & Storytelling for CX Advocacy

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EXECUTIVE DEVELOPMENT PROGRAMME IN CX LEADERSHIP SKILLS: MASTERY
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
UK School of Management (UKSM)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
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