Executive Development Programme in CX Leadership Skills: Mastery
-- ViewingNowThe Executive Development Programme in CX Leadership Skills: Mastery certificate course is a comprehensive training program designed to equip current and aspiring customer experience (CX) leaders with the essential skills required to drive customer-centric transformation in today's dynamic business environment. This course emphasizes the importance of CX leadership, addressing industry demand for professionals who can effectively manage customer-focused strategies, build high-performing CX teams, and leverage advanced technologies to create exceptional customer journeys.
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ใณใผใน่ฉณ็ดฐ
โข Understanding Customer Experience (CX) & Its Importance
โข Developing a CX Strategy for Business Growth
โข Leading Customer-Centric Culture in Organizations
โข Implementing Voice of the Customer (VoC) Programs
โข Leveraging Data & Analytics for CX Insights
โข Design Thinking for Customer-Centric Innovation
โข CX Metrics & KPIs for Measuring Success
โข Building & Managing High-Performing CX Teams
โข Change Management & CX Transformation
โข Communication & Storytelling for CX Advocacy
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