Professional Certificate in Assertiveness in the Workplace Skills
-- ViewingNowThe Professional Certificate in Assertiveness in the Workplace Skills is a comprehensive course designed to equip learners with essential assertiveness skills that are highly sought after in today's dynamic work environment. This certificate course emphasizes the importance of effective communication, self-confidence, and professional behavior in the workplace.
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โข Understanding Assertiveness: Defining Assertiveness and its Importance
โข Recognizing Assertive, Aggressive, and Passive Behaviors
โข The Power of Effective Communication: Expressing Your Thoughts and Ideas
โข Building Confidence and Self-Esteem for Assertiveness
โข Setting Boundaries and Saying No Politely
โข Handling Conflict and Difficult Conversations Assertively
โข Active Listening and Empathy in Assertive Communication
โข Overcoming Obstacles to Assertiveness: Procrastination, Fear, and Anxiety
โข Assertiveness in Emails and Virtual Communication
โข Developing Assertiveness as a Leadership Skill
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