Executive Development Programme in Service Improvement Metrics

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The Executive Development Programme in Service Improvement Metrics is a certificate course designed to empower professionals with the essential skills needed to excel in the modern service industry. This programme emphasizes the importance of data-driven decision making and service improvement metrics, making it highly relevant in today's data-centric world.

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As organizations increasingly focus on customer experience and service quality, the demand for professionals who can effectively measure and analyze service metrics has skyrocketed. This course equips learners with the necessary skills to meet this demand, providing a comprehensive understanding of service improvement metrics, their application, and their impact on business performance. By completing this programme, learners will be able to demonstrate their expertise in service improvement metrics, enhancing their career prospects and earning potential. They will gain a competitive edge in the job market, making them highly attractive to employers seeking professionals who can drive service excellence and improve business outcomes.

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โ€ข Service Improvement Metrics Overview
โ€ข Importance of Key Performance Indicators (KPIs) in Service Management
โ€ข Common Service Improvement Metrics: Response Time, Resolution Time, First Contact Resolution Rate
โ€ข Customer Satisfaction Surveys and Net Promoter Score (NPS)
โ€ข Service Level Agreement (SLA) Management and Metrics
โ€ข Balanced Scorecard and Service Improvement Dashboard
โ€ข Data Analysis Techniques for Service Improvement Metrics
โ€ข Continual Service Improvement (CSI) and the ITIL Framework
โ€ข Using Metrics to Drive Cultural Change in Service Organizations

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE IMPROVEMENT METRICS
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
UK School of Management (UKSM)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
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