Certificate in Customer Service Best Practices Training
-- ViewingNowThe Certificate in Customer Service Best Practices is a comprehensive training program designed to enhance the skills of customer service professionals. In today's customer-centric world, this course gains significant importance with the growing emphasis on providing exceptional customer experiences.
2,501+
Students enrolled
GBP £ 149
GBP £ 215
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Here are the essential units for a Certificate in Customer Service Best Practices Training:
• Understanding Customer Service: This unit covers the basics of customer service, including its definition, importance, and benefits for businesses.
• Effective Communication Skills: This unit focuses on developing effective communication skills, including active listening, empathy, and clear communication.
• Handling Customer Complaints: This unit teaches learners how to handle customer complaints effectively, including strategies for de-escalation and problem-solving.
• Building Customer Relationships: This unit covers best practices for building and maintaining customer relationships, including relationship-building techniques and customer loyalty strategies.
• Customer Service Channels: This unit explores different customer service channels, including phone, email, chat, and social media, and how to use each effectively.
• Customer Feedback and Improvement: This unit covers how to gather and analyze customer feedback to improve customer service and overall business performance.
• Legal and Ethical Considerations: This unit covers legal and ethical considerations in customer service, including data privacy and confidentiality.
• Customer Service Metrics: This unit explores key customer service metrics, including customer satisfaction (CSAT), net promoter score (NPS), and customer effort score (CES), and how to use them to measure and improve customer service performance.
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