Global Certificate in Customer Experience Optimization: High-Performance

Name: Global Certificate in Customer Experience Optimization: High-Performance
Price: 149 GBP
Availability: InStock

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The Global Certificate in Customer Experience Optimization: High-Performance course is a comprehensive program designed to meet the growing industry demand for customer experience (CX) professionals. This course emphasizes the importance of CX in driving business growth and customer loyalty.

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AboutThisCourse

Through this certificate course, learners will develop essential skills in CX strategy, design, and optimization. They will gain hands-on experience in using data and analytics to measure and improve customer satisfaction. The course is aligned with industry best practices and standards, making it an ideal choice for professionals seeking to advance their careers in CX. By completing this course, learners will be equipped with the tools and knowledge necessary to lead high-performance CX initiatives in any organization.

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CourseDetails

• Customer Experience (CX) Fundamentals
• Understanding Customer Journey Mapping
• Designing Effective CX Strategies
• Implementing Voice of the Customer (VoC) Programs
• CX Metrics and Analytics
• Leveraging Technology in CX Optimization
• Building a Customer-Centric Culture
• Change Management in CX Transformation
• CX Case Studies and Best Practices

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £149

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £99

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN CUSTOMER EXPERIENCE OPTIMIZATION: HIGH-PERFORMANCE

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UK School of Management (UKSM)

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05 May 2025

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