Global Certificate in Customer Experience Optimization: High-Performance
-- ViewingNowThe Global Certificate in Customer Experience Optimization: High-Performance course is a comprehensive program designed to meet the growing industry demand for customer experience (CX) professionals. This course emphasizes the importance of CX in driving business growth and customer loyalty.
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โข Customer Experience (CX) Fundamentals
โข Understanding Customer Journey Mapping
โข Designing Effective CX Strategies
โข Implementing Voice of the Customer (VoC) Programs
โข CX Metrics and Analytics
โข Leveraging Technology in CX Optimization
โข Building a Customer-Centric Culture
โข Change Management in CX Transformation
โข CX Case Studies and Best Practices
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