Executive Development Programme in Diversity Management for Service
-- ViewingNowThe Executive Development Programme in Diversity Management for Service is a certificate course designed to provide professionals with essential skills to manage diversity in the workplace effectively. This programme emphasizes the importance of diversity in today's globalized world and how it can drive innovation, improve decision-making, and enhance organizational performance.
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โข Understanding Diversity and Inclusion
โข The Business Case for Diversity Management
โข Cultural Competence in Service Delivery
โข Diversity Laws and Regulations in Service Industries
โข Inclusive Communication Strategies for Diverse Customers
โข Managing Diverse Teams in Service Organizations
โข Diversity Metrics and Analytics for Service Excellence
โข Overcoming Unconscious Bias in Customer Interactions
โข Leveraging Diversity for Innovation in Service Design
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- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- NotAccreditedRecognized
- NotRegulatedAuthorized
- ComplementaryFormalQualifications
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- ThreeFourHoursPerWeek
- EarlyCertificateDelivery
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- TwoThreeHoursPerWeek
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