Executive Development Programme in Diversity Management for Service
-- ViewingNowThe Executive Development Programme in Diversity Management for Service is a certificate course designed to provide professionals with essential skills to manage diversity in the workplace effectively. This programme emphasizes the importance of diversity in today's globalized world and how it can drive innovation, improve decision-making, and enhance organizational performance.
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⢠Understanding Diversity and Inclusion
⢠The Business Case for Diversity Management
⢠Cultural Competence in Service Delivery
⢠Diversity Laws and Regulations in Service Industries
⢠Inclusive Communication Strategies for Diverse Customers
⢠Managing Diverse Teams in Service Organizations
⢠Diversity Metrics and Analytics for Service Excellence
⢠Overcoming Unconscious Bias in Customer Interactions
⢠Leveraging Diversity for Innovation in Service Design
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