Global Certificate in Customer Experience Management: Frontiers of Service

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The Global Certificate in Customer Experience Management: Frontiers of Service is a comprehensive course that equips learners with essential skills for career advancement in customer experience management. This program emphasizes the importance of customer-centric strategies in today's competitive business landscape.

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AboutThisCourse

In this era of hyper-personalization and digital transformation, customer experience skills are in high demand. According to LinkedIn, there are over 50,000 job openings in customer service alone, demonstrating the industry's need for professionals with a deep understanding of customer experience principles. This certificate course, offered by leading institutions, covers key topics such as customer journey mapping, voice of the customer (VoC) programs, and data-driven decision-making. By completing this program, learners will be able to design and implement effective customer experience strategies, leading to increased customer satisfaction and loyalty.

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CourseDetails

• Customer Experience (CX) Fundamentals
• Understanding Customer Needs and Expectations
• Designing Customer-Centric Strategies
• Implementing Omnichannel Customer Experience
• CX Metrics and Analytics
• Voice of the Customer (VoC) Programs
• Employee Engagement for Exceptional CX
• CX Technology and Innovation
• Digital Transformation in Customer Experience
• Global Perspectives in Customer Experience Management

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
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CourseFee

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FastTrack GBP £149
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £99
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
  • CourseMaterials
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GLOBAL CERTIFICATE IN CUSTOMER EXPERIENCE MANAGEMENT: FRONTIERS OF SERVICE
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UK School of Management (UKSM)
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05 May 2025
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