Global Certificate in Customer Experience Management: Frontiers of Service
-- ViewingNowThe Global Certificate in Customer Experience Management: Frontiers of Service is a comprehensive course that equips learners with essential skills for career advancement in customer experience management. This program emphasizes the importance of customer-centric strategies in today's competitive business landscape.
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โข Customer Experience (CX) Fundamentals
โข Understanding Customer Needs and Expectations
โข Designing Customer-Centric Strategies
โข Implementing Omnichannel Customer Experience
โข CX Metrics and Analytics
โข Voice of the Customer (VoC) Programs
โข Employee Engagement for Exceptional CX
โข CX Technology and Innovation
โข Digital Transformation in Customer Experience
โข Global Perspectives in Customer Experience Management
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