Certificate in Customer Relationship Management: Enhanced Engagement

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The Certificate in Customer Relationship Management: Enhanced Engagement course is a vital program designed to boost your skills in managing customer relationships. With the increasing industry demand for professionals who can effectively engage customers, this course is a game-changer for career advancement.

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AboutThisCourse

This certificate course equips learners with essential skills such as customer engagement strategies, data-driven decision making, and customer experience management. It provides a comprehensive understanding of the latest CRM tools and techniques, enabling you to deliver exceptional customer service and drive business growth. By the end of this course, you will have the ability to design and implement effective customer engagement strategies, analyze customer data to make informed decisions, and manage customer relationships to drive business success. This course is a stepping stone to a rewarding career in customer relationship management.

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CourseDetails

• Understanding CRM and its Importance
• Customer Segmentation and Targeting
• Personalized Communication: The Key to CRM Success
• Multi-Channel Engagement Strategies for CRM
• Measuring CRM Performance and KPIs
• Building Long-Term Customer Relationships
• Leveraging Data and Analytics in CRM
• Customer Service and Support in CRM
• Social CRM: Engaging Customers on Social Media Platforms
• CRM Best Practices and Future Trends

CareerPath

EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £149
CompleteInOneMonth
AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £99
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
  • CourseMaterials
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CERTIFICATE IN CUSTOMER RELATIONSHIP MANAGEMENT: ENHANCED ENGAGEMENT
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UK School of Management (UKSM)
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05 May 2025
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