Certificate in Customer Relationship Management: Enhanced Engagement

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The Certificate in Customer Relationship Management: Enhanced Engagement course is a vital program designed to boost your skills in managing customer relationships. With the increasing industry demand for professionals who can effectively engage customers, this course is a game-changer for career advancement.

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ใ“ใฎใ‚ณใƒผใ‚นใซใคใ„ใฆ

This certificate course equips learners with essential skills such as customer engagement strategies, data-driven decision making, and customer experience management. It provides a comprehensive understanding of the latest CRM tools and techniques, enabling you to deliver exceptional customer service and drive business growth. By the end of this course, you will have the ability to design and implement effective customer engagement strategies, analyze customer data to make informed decisions, and manage customer relationships to drive business success. This course is a stepping stone to a rewarding career in customer relationship management.

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ใฉใ“ใ‹ใ‚‰ใงใ‚‚ๅญฆ็ฟ’

ๅ…ฑๆœ‰ๅฏ่ƒฝใช่จผๆ˜Žๆ›ธ

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ๅฎŒไบ†ใพใง2ใƒถๆœˆ

้€ฑ2-3ๆ™‚้–“

ใ„ใคใงใ‚‚้–‹ๅง‹

ๅพ…ๆฉŸๆœŸ้–“ใชใ—

ใ‚ณใƒผใ‚น่ฉณ็ดฐ

โ€ข Understanding CRM and its Importance
โ€ข Customer Segmentation and Targeting
โ€ข Personalized Communication: The Key to CRM Success
โ€ข Multi-Channel Engagement Strategies for CRM
โ€ข Measuring CRM Performance and KPIs
โ€ข Building Long-Term Customer Relationships
โ€ข Leveraging Data and Analytics in CRM
โ€ข Customer Service and Support in CRM
โ€ข Social CRM: Engaging Customers on Social Media Platforms
โ€ข CRM Best Practices and Future Trends

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ใ‚ณใƒผใ‚นใ‚’ๅฎŒไบ†ใ™ใ‚‹ใฎใซใฉใ‚Œใใ‚‰ใ„ๆ™‚้–“ใŒใ‹ใ‹ใ‚Šใพใ™ใ‹๏ผŸ

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ใ„ใคใ‚ณใƒผใ‚นใ‚’้–‹ๅง‹ใงใใพใ™ใ‹๏ผŸ

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ใ“ใฎใ‚ณใƒผใ‚นใฎๆ”ฏๆ‰•ใ„ใฎใŸใ‚ใซไผš็คพ็”จใฎ่ซ‹ๆฑ‚ๆ›ธใ‚’ใƒชใ‚ฏใ‚จใ‚นใƒˆใ—ใฆใใ ใ•ใ„ใ€‚

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ใ‚ญใƒฃใƒชใ‚ข่จผๆ˜Žๆ›ธใ‚’ๅ–ๅพ—

ใ‚ตใƒณใƒ—ใƒซ่จผๆ˜Žๆ›ธใฎ่ƒŒๆ™ฏ
CERTIFICATE IN CUSTOMER RELATIONSHIP MANAGEMENT: ENHANCED ENGAGEMENT
ใซๆŽˆไธŽใ•ใ‚Œใพใ™
ๅญฆ็ฟ’่€…ๅ
ใงใƒ—ใƒญใ‚ฐใƒฉใƒ ใ‚’ๅฎŒไบ†ใ—ใŸไบบ
UK School of Management (UKSM)
ๆŽˆไธŽๆ—ฅ
05 May 2025
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