Executive Development Programme in Intelligence-driven Customer Service
-- ViewingNowThe Executive Development Programme in Intelligence-driven Customer Service is a certificate course designed to empower professionals with the latest skills in customer service. This programme emphasizes the importance of data-driven strategies, artificial intelligence, and machine learning in optimizing customer service operations.
2,693+
Students enrolled
GBP £ 149
GBP £ 215
Save 44% with our special offer
ě´ ęłźě ě ëí´
100% ě¨ëźě¸
ě´ëěë íěľ
ęłľě ę°ëĽí ě¸ěŚě
LinkedIn íëĄíě ěśę°
ěëŁęšě§ 2ę°ě
죟 2-3ěę°
ě¸ě ë ěě
ë기 ę¸°ę° ěě
ęłźě ě¸ëśěŹí
⢠Intelligence-driven Customer Service: Understanding the concept and benefits
⢠Data Analysis for Customer Service: Collecting, analyzing, and interpreting customer data
⢠Customer Service Metrics: Measuring and improving performance with KPIs
⢠Personalization in Customer Service: Tailoring interactions to individual customer needs
⢠Omnichannel Customer Service: Delivering seamless experiences across channels
⢠AI and Machine Learning: Leveraging technology for intelligent customer service
⢠Change Management: Implementing new strategies and technologies in the organization
⢠Customer Experience Management: Designing and managing end-to-end customer journeys
⢠Continuous Improvement: Staying up-to-date with industry trends and best practices
ę˛˝ë Ľ 경ëĄ
