Executive Development Programme in Intelligence-driven Customer Service
-- ViewingNowThe Executive Development Programme in Intelligence-driven Customer Service is a certificate course designed to empower professionals with the latest skills in customer service. This programme emphasizes the importance of data-driven strategies, artificial intelligence, and machine learning in optimizing customer service operations.
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GBP £ 215
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โข Intelligence-driven Customer Service: Understanding the concept and benefits
โข Data Analysis for Customer Service: Collecting, analyzing, and interpreting customer data
โข Customer Service Metrics: Measuring and improving performance with KPIs
โข Personalization in Customer Service: Tailoring interactions to individual customer needs
โข Omnichannel Customer Service: Delivering seamless experiences across channels
โข AI and Machine Learning: Leveraging technology for intelligent customer service
โข Change Management: Implementing new strategies and technologies in the organization
โข Customer Experience Management: Designing and managing end-to-end customer journeys
โข Continuous Improvement: Staying up-to-date with industry trends and best practices
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