Global Certificate in Client Interviewing Skills
-- ViewingNowGlobal Certificate in Client Interviewing Skills: a professional development course designed to enhance your communication and interpersonal abilities in client-facing roles. This certificate program emphasizes the importance of effective client interviewing, a crucial skill for various industries, including law, psychology, journalism, and HR.
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⢠Effective Communication: Understanding the importance of clear and concise communication in client interviewing, active listening techniques, and using open-ended questions. ⢠Building Rapport: Techniques to build trust and rapport with clients, including empathy, non-verbal communication, and cultural sensitivity. ⢠Preparing for Client Interviews: Conducting pre-interview research, creating an interview plan, and organizing information for efficient and productive interviews. ⢠Questioning Techniques: Advanced questioning techniques, such as mirroring, summarizing, and challenging, to gather comprehensive and accurate information. ⢠Legal and Ethical Considerations: Understanding the legal and ethical considerations in client interviewing, including confidentiality, data protection, and informed consent. ⢠Handling Difficult Clients: Strategies for handling difficult or challenging clients, including dealing with strong emotions, confrontation, and maintaining professionalism. ⢠Effective Note-taking: Techniques for taking efficient and accurate notes during client interviews, including summarizing, paraphrasing, and prioritizing information. ⢠Follow-up and Feedback: The importance of follow-up and feedback in client interviewing, including debriefing, action planning, and evaluation.
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