Global Certificate in Client Interviewing Skills
-- viewing nowGlobal Certificate in Client Interviewing Skills: a professional development course designed to enhance your communication and interpersonal abilities in client-facing roles. This certificate program emphasizes the importance of effective client interviewing, a crucial skill for various industries, including law, psychology, journalism, and HR.
6,896+
Students enrolled
GBP £ 149
GBP £ 215
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• Effective Communication: Understanding the importance of clear and concise communication in client interviewing, active listening techniques, and using open-ended questions. • Building Rapport: Techniques to build trust and rapport with clients, including empathy, non-verbal communication, and cultural sensitivity. • Preparing for Client Interviews: Conducting pre-interview research, creating an interview plan, and organizing information for efficient and productive interviews. • Questioning Techniques: Advanced questioning techniques, such as mirroring, summarizing, and challenging, to gather comprehensive and accurate information. • Legal and Ethical Considerations: Understanding the legal and ethical considerations in client interviewing, including confidentiality, data protection, and informed consent. • Handling Difficult Clients: Strategies for handling difficult or challenging clients, including dealing with strong emotions, confrontation, and maintaining professionalism. • Effective Note-taking: Techniques for taking efficient and accurate notes during client interviews, including summarizing, paraphrasing, and prioritizing information. • Follow-up and Feedback: The importance of follow-up and feedback in client interviewing, including debriefing, action planning, and evaluation.
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate