Global Certificate in Assertiveness and Conflict Resolution Skills
-- ViewingNowThe Global Certificate in Assertiveness and Conflict Resolution Skills is a comprehensive course designed to empower learners with critical interpersonal skills. In today's fast-paced professional environment, the ability to communicate effectively and resolve conflicts assertively is not just important—it's essential for career advancement.
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Here are the essential units for a Global Certificate in Assertiveness and Conflict Resolution Skills:
⢠Understanding Assertiveness: Definition, Benefits, and Types
⢠The Link Between Self-Esteem and Assertiveness
⢠Effective Communication and Active Listening Skills
⢠Identifying and Expressing Your Feelings and Needs
⢠Recognizing and Asserting Your Boundaries
⢠Dealing with Difficult People and Situations
⢠Conflict Resolution Strategies and Techniques
⢠Negotiation Skills and Mediation Techniques
⢠Building and Maintaining Positive Relationships
⢠Conflict Analysis and Prevention Strategies
These units cover the essential knowledge and skills needed for individuals to communicate effectively, assert their needs and rights, and resolve conflicts in a positive and constructive manner.
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