Professional Certificate in Chatbot User Experience: Actionable Knowledge
-- ViewingNowThe Professional Certificate in Chatbot User Experience: Actionable Knowledge is a valuable course that focuses on developing essential skills for creating effective and user-friendly chatbots. With the increasing demand for chatbots across various industries, this certificate course is perfect for professionals looking to advance their careers in this growing field.
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⢠Introduction to Chatbots and User Experience: Understanding the basics of chatbots, their applications, and the importance of user experience in chatbot design.
⢠User Research and Personas: Learning how to conduct user research, create user personas, and use them to inform chatbot design decisions.
⢠Conversational Design: Exploring the principles of conversational design, including turn-taking, grounding, and topic management.
⢠Chatbot Platforms and Tools: Getting familiar with popular chatbot platforms and tools, and learning how to select the right one for a given project.
⢠Chatbot Prototyping and Testing: Understanding the importance of prototyping and testing in chatbot design, and learning how to conduct usability testing and analyze results.
⢠Chatbot Analytics and Optimization: Learning how to use analytics to measure chatbot performance, identify areas for improvement, and optimize user experience.
⢠Chatbot Ethics and Best Practices: Exploring ethical considerations in chatbot design, including privacy, security, and accessibility, and learning about best practices for chatbot design and implementation.
Note: This list is not exhaustive and can be customized based on the specific needs and goals of the professional certificate program.
Resources:
⢠Chatbots Magazine: https://chatbotsmagazine.com/
⢠Botpress: https://botpress.com/
⢠Dialogflow: https://dialogflow.com/
⢠ManyChat: https://manychat.com/
⢠Chatbot & Conversational AI Community
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