Global Certificate in Customer Service Performance Management Techniques

-- ViewingNow

The Global Certificate in Customer Service Performance Management Techniques is a comprehensive course designed to enhance your skills in managing customer service operations. This certification emphasizes the importance of delivering exceptional customer experiences, a critical factor in today's competitive business landscape.

4.0
Based on 7,316 reviews

3,706+

Students enrolled

GBP £ 149

GBP £ 215

Save 44% with our special offer

Start Now

이 과정에 대해

With the increasing demand for skilled customer service professionals, this course provides learners with essential tools and techniques to improve customer satisfaction, loyalty, and retention. It equips you with the knowledge to design and implement effective performance management strategies, handle customer complaints, and utilize customer feedback to drive continuous improvement. By completing this course, you will not only gain a recognized qualification but also demonstrate a commitment to professional development, enhancing your career advancement opportunities in various industries. This course is your stepping stone to becoming a proficient customer service manager, capable of making a significant impact on any organization's customer service operations.

100% 온라인

어디서든 학습

공유 가능한 인증서

LinkedIn 프로필에 추가

완료까지 2개월

주 2-3시간

언제든 시작

대기 기간 없음

과정 세부사항

• Customer Service Fundamentals: Understanding the importance of customer service, key principles, and best practices. • Communication Skills: Effective communication techniques for interacting with customers, including listening, questioning, and clarifying. • Handling Customer Complaints: Strategies for managing customer complaints, resolving conflicts, and turning negative experiences into positive outcomes. • Customer Feedback Management: Techniques for collecting, analyzing, and acting on customer feedback to improve service quality and customer satisfaction. • Customer Experience Design: Methods for designing and delivering exceptional customer experiences, including journey mapping and service blueprinting. • Performance Metrics: Metrics for measuring customer service performance, including customer satisfaction (CSAT), net promoter score (NPS), and customer effort score (CES). • Quality Assurance Programs: Methods for implementing quality assurance programs, including call monitoring, evaluation, and coaching. • Customer Service Technology: Overview of customer service technologies, including customer relationship management (CRM) systems, helpdesk software, and chatbots. • Change Management: Strategies for managing change in customer service operations, including process improvement, training, and communication.

Note: The above list of units is not exhaustive and can be modified or expanded based on specific learning objectives or industry requirements.

경력 경로

This section showcases the Global Certificate in Customer Service Performance Management Techniques with a visually engaging 3D pie chart, highlighting relevant statistics such as job market trends, salary ranges, or skill demand in the UK. The chart spotlights four primary roles in the customer service landscape, featuring: 1. **Customer Service Manager**: Representing 25% of the market trend, this role involves leading, coaching, and managing a team of customer service professionals to ensure outstanding customer satisfaction levels. 2. **Customer Support Specialist**: Accounting for 35% of the market trend, these professionals handle customer inquiries and concerns, providing resolutions and ensuring a positive customer experience. 3. **Customer Experience Analyst**: Making up 20% of the market trend, these experts analyze customer interactions and feedback to identify areas for improvement and optimize the overall customer journey. 4. **Quality Assurance Analyst**: Contributing to 20% of the market trend, these professionals evaluate the performance of customer service teams, ensuring adherence to quality standards and best practices. The Google Charts 3D pie chart seamlessly adapts to all screen sizes, offering an interactive and captivating representation of the customer service job market in the UK.

입학 요건

  • 주제에 대한 기본 이해
  • 영어 언어 능숙도
  • 컴퓨터 및 인터넷 접근
  • 기본 컴퓨터 기술
  • 과정 완료에 대한 헌신

사전 공식 자격이 필요하지 않습니다. 접근성을 위해 설계된 과정.

과정 상태

이 과정은 경력 개발을 위한 실용적인 지식과 기술을 제공합니다. 그것은:

  • 인정받은 기관에 의해 인증되지 않음
  • 권한이 있는 기관에 의해 규제되지 않음
  • 공식 자격에 보완적

과정을 성공적으로 완료하면 수료 인증서를 받게 됩니다.

왜 사람들이 경력을 위해 우리를 선택하는가

리뷰 로딩 중...

자주 묻는 질문

이 과정을 다른 과정과 구별하는 것은 무엇인가요?

▼

과정을 완료하는 데 얼마나 걸리나요?

▼

WhatSupportWillIReceive

▼

IsCertificateRecognized

▼

WhatCareerOpportunities

▼

언제 코스를 시작할 수 있나요?

▼

코스 형식과 학습 접근 방식은 무엇인가요?

▼

코스 수강료

가장 인기
뚠뼸 경로: GBP £149
1개월 내 완료
가속 학습 경로
  • 죟 3-4시간
  • 쥰기 인증서 배송
  • 개방형 등록 - 언제든지 시작
Start Now
표준 모드: GBP £99
2개월 내 완료
유연한 학습 속도
  • 죟 2-3시간
  • 정기 인증서 배송
  • 개방형 등록 - 언제든지 시작
Start Now
두 계획 모두에 포함된 내용:
  • 전체 코스 접근
  • 디지털 인증서
  • 코스 자료
올인클루시브 가격 • 숨겨진 수수료나 추가 비용 없음

과정 정보 받기

상세한 코스 정보를 보내드리겠습니다

회사로 지불

이 과정의 비용을 지불하기 위해 회사를 위한 청구서를 요청하세요.

청구서로 결제

경력 인증서 획득

샘플 인증서 배경
GLOBAL CERTIFICATE IN CUSTOMER SERVICE PERFORMANCE MANAGEMENT TECHNIQUES
에게 수여됨
학습자 이름
에서 프로그램을 완료한 사람
UK School of Management (UKSM)
수여일
05 May 2025
블록체인 ID: s-1-a-2-m-3-p-4-l-5-e
이 자격증을 LinkedIn 프로필, 이력서 또는 CV에 추가하세요. 소셜 미디어와 성과 평가에서 공유하세요.
SSB Logo

4.8
새 등록
→ 과정 보기