Global Certificate in Customer Service Technology Solutions Development
-- ViewingNowThe Global Certificate in Customer Service Technology Solutions Development is a crucial course designed to meet the growing industry demand for experts who can develop and implement efficient customer service technology solutions. This certificate course emphasizes the importance of utilizing technology to enhance customer service and equips learners with essential skills in areas such as CRM software, AI-powered solutions, and data analytics.
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⢠Unit 1: Introduction to Customer Service Technology Solutions
⢠Unit 2: Customer Relationship Management (CRM) Systems
⢠Unit 3: Social Media and Online Reputation Management
⢠Unit 4: AI and Machine Learning in Customer Service
⢠Unit 5: Omnichannel Customer Experience
⢠Unit 6: Data Analytics for Customer Service
⢠Unit 7: Cloud-based Contact Centers
⢠Unit 8: Customer Service Software Integration
⢠Unit 9: Security and Compliance in Customer Service Technology
⢠Unit 10: Emerging Trends in Customer Service Technology Solutions
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