Global Certificate in Customer Service Technology Solutions Development
-- ViewingNowThe Global Certificate in Customer Service Technology Solutions Development is a crucial course designed to meet the growing industry demand for experts who can develop and implement efficient customer service technology solutions. This certificate course emphasizes the importance of utilizing technology to enhance customer service and equips learners with essential skills in areas such as CRM software, AI-powered solutions, and data analytics.
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โข Unit 1: Introduction to Customer Service Technology Solutions
โข Unit 2: Customer Relationship Management (CRM) Systems
โข Unit 3: Social Media and Online Reputation Management
โข Unit 4: AI and Machine Learning in Customer Service
โข Unit 5: Omnichannel Customer Experience
โข Unit 6: Data Analytics for Customer Service
โข Unit 7: Cloud-based Contact Centers
โข Unit 8: Customer Service Software Integration
โข Unit 9: Security and Compliance in Customer Service Technology
โข Unit 10: Emerging Trends in Customer Service Technology Solutions
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