Masterclass Certificate in Conflict Resolution Strategies with EQ
-- ViewingNowThe Masterclass Certificate in Conflict Resolution Strategies with EQ course is a comprehensive program designed to equip learners with essential skills for effective conflict resolution. This course emphasizes the importance of Emotional Intelligence (EQ) in managing conflicts, fostering positive work environments, and driving successful professional relationships.
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⢠Unit 1: Introduction to Conflict Resolution
⢠Unit 2: Understanding Conflict: Types and Causes
⢠Unit 3: Emotional Intelligence (EQ) and Conflict Resolution
⢠Unit 4: Effective Communication in Conflict Situations
⢠Unit 5: Conflict Resolution Strategies and Techniques
⢠Unit 6: Negotiation and Mediation Skills for Conflict Resolution
⢠Unit 7: Building and Maintaining Positive Relationships
⢠Unit 8: Conflict Resolution in the Workplace
⢠Unit 9: Cross-Cultural Conflict Resolution
⢠Unit 10: Developing a Personal Conflict Resolution Action Plan
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