Certificate in Service Industry Insights Workshop Series
-- ViewingNowThe Certificate in Service Industry Insights Workshop Series is a comprehensive course designed to provide learners with a deep understanding of the service industry. This course is essential for anyone looking to advance their career in this field, as it offers valuable insights into the latest industry trends and best practices.
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⢠Introduction to Service Industry
⢠Understanding Customer Service
⢠Importance of Communication in Service Industry
⢠Service Quality and Standards
⢠Managing Customer Expectations
⢠Service Recovery and Complaint Handling
⢠Emotional Intelligence in Service Industry
⢠Service Leadership and Team Management
⢠Trends and Future of Service Industry
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