Certificate in Service Industry Insights Workshop Series
-- ViewingNowThe Certificate in Service Industry Insights Workshop Series is a comprehensive course designed to provide learners with a deep understanding of the service industry. This course is essential for anyone looking to advance their career in this field, as it offers valuable insights into the latest industry trends and best practices.
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โข Introduction to Service Industry
โข Understanding Customer Service
โข Importance of Communication in Service Industry
โข Service Quality and Standards
โข Managing Customer Expectations
โข Service Recovery and Complaint Handling
โข Emotional Intelligence in Service Industry
โข Service Leadership and Team Management
โข Trends and Future of Service Industry
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