Global Certificate in Service Leadership Skills Development
-- ViewingNowThe Global Certificate in Service Leadership Skills Development is a comprehensive course designed to empower service professionals with the necessary skills to excel in their careers. This certificate program highlights the importance of service leadership in today's customer-centric business landscape, and teaches learners how to deliver exceptional customer experiences that drive business growth.
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⢠Understanding Service Leadership: This unit will cover the fundamental concepts of service leadership, its importance, and how it differs from traditional leadership. ⢠Developing a Service-Oriented Mindset: This unit will focus on cultivating a service-oriented mindset, which is crucial for effective service leadership. ⢠Communication Skills for Service Leaders: This unit will delve into the importance of effective communication in service leadership, including listening, feedback, and clear communication. ⢠Emotional Intelligence in Service Leadership: This unit will explore the role of emotional intelligence in service leadership, including self-awareness, self-regulation, motivation, empathy, and social skills. ⢠Building and Leading High-Performing Service Teams: This unit will cover the strategies and techniques for building and leading high-performing service teams, including team dynamics, motivation, and performance management. ⢠Customer Centricity in Service Leadership: This unit will focus on the importance of customer centricity in service leadership, including customer understanding, customer experience design, and customer feedback management. ⢠Innovation and Continuous Improvement in Service Leadership: This unit will explore the role of innovation and continuous improvement in service leadership, including problem-solving, creativity, and risk-taking. ⢠Ethics and Compliance in Service Leadership: This unit will cover the ethical and legal considerations in service leadership, including codes of conduct, ethical decision-making, and compliance with laws and regulations. ⢠Servant Leadership and Social Responsibility: This unit will explore the concept of servant leadership and its role in social responsibility, including community engagement, diversity, and sustainability.
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