Global Certificate in Service Leadership Skills Development
-- ViewingNowThe Global Certificate in Service Leadership Skills Development is a comprehensive course designed to empower service professionals with the necessary skills to excel in their careers. This certificate program highlights the importance of service leadership in today's customer-centric business landscape, and teaches learners how to deliver exceptional customer experiences that drive business growth.
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โข Understanding Service Leadership: This unit will cover the fundamental concepts of service leadership, its importance, and how it differs from traditional leadership. โข Developing a Service-Oriented Mindset: This unit will focus on cultivating a service-oriented mindset, which is crucial for effective service leadership. โข Communication Skills for Service Leaders: This unit will delve into the importance of effective communication in service leadership, including listening, feedback, and clear communication. โข Emotional Intelligence in Service Leadership: This unit will explore the role of emotional intelligence in service leadership, including self-awareness, self-regulation, motivation, empathy, and social skills. โข Building and Leading High-Performing Service Teams: This unit will cover the strategies and techniques for building and leading high-performing service teams, including team dynamics, motivation, and performance management. โข Customer Centricity in Service Leadership: This unit will focus on the importance of customer centricity in service leadership, including customer understanding, customer experience design, and customer feedback management. โข Innovation and Continuous Improvement in Service Leadership: This unit will explore the role of innovation and continuous improvement in service leadership, including problem-solving, creativity, and risk-taking. โข Ethics and Compliance in Service Leadership: This unit will cover the ethical and legal considerations in service leadership, including codes of conduct, ethical decision-making, and compliance with laws and regulations. โข Servant Leadership and Social Responsibility: This unit will explore the concept of servant leadership and its role in social responsibility, including community engagement, diversity, and sustainability.
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