Global Certificate in Customer Relationship
-- ViewingNowThe Global Certificate in Customer Relationship (GCCR) course is a comprehensive program designed to empower professionals with essential skills for effective customer relationship management. This course highlights the importance of understanding customer needs, building strong relationships, and utilizing cutting-edge tools and technologies to drive business success.
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Détails du cours
• Customer Relationship Management (CRM) Fundamentals
• Understanding Customer Segmentation and Targeting
• Building Customer Relationships through Effective Communication
• Customer Retention and Loyalty Strategies
• Handling Customer Complaints and Conflicts
• Utilizing CRM Technology for Customer Engagement
• Measuring Customer Satisfaction and Net Promoter Score (NPS)
• Developing a Customer-Centric Culture in the Organization
• Privacy and Data Security in CRM
Parcours professionnel