Global Certificate in Customer Relationship
-- viendo ahoraThe Global Certificate in Customer Relationship (GCCR) course is a comprehensive program designed to empower professionals with essential skills for effective customer relationship management. This course highlights the importance of understanding customer needs, building strong relationships, and utilizing cutting-edge tools and technologies to drive business success.
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Detalles del Curso
โข Customer Relationship Management (CRM) Fundamentals
โข Understanding Customer Segmentation and Targeting
โข Building Customer Relationships through Effective Communication
โข Customer Retention and Loyalty Strategies
โข Handling Customer Complaints and Conflicts
โข Utilizing CRM Technology for Customer Engagement
โข Measuring Customer Satisfaction and Net Promoter Score (NPS)
โข Developing a Customer-Centric Culture in the Organization
โข Privacy and Data Security in CRM
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