Executive Development Programme in Client Relationship Management: Connected Systems
-- ViewingNowThe Executive Development Programme in Client Relationship Management: Connected Systems certificate course is a comprehensive program designed to empower professionals with the skills necessary to excel in client relationship management. In today's interconnected world, businesses prioritize building and maintaining strong relationships with clients, making this program increasingly important for career advancement.
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โข Unit 1: Introduction to Client Relationship Management (CRM)
โข Unit 2: Understanding Client Segmentation & Profiling
โข Unit 3: Leveraging Data Analytics in CRM
โข Unit 4: Building & Managing Client Connected Systems
โข Unit 5: Strategic Relationship Management
โข Unit 6: Cross-Functional Collaboration for Effective CRM
โข Unit 7: Stakeholder Management & Communication Skills
โข Unit 8: Designing Personalized Client Experiences
โข Unit 9: CRM Ethics & Data Privacy
โข Unit 10: Evaluating CRM Performance & Continuous Improvement
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