Masterclass Certificate in Customer Relationship Management: Customer-Centric Approach

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The Masterclass Certificate in Customer Relationship Management: Customer-Centric Approach is a comprehensive course designed to equip learners with essential skills for career advancement in CRM. This program emphasizes the importance of a customer-centric approach, which is critical in today's business landscape where customer experience is paramount.

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In this course, you will gain an in-depth understanding of CRM strategies, customer segmentation, customer lifetime value, and data-driven decision-making. These skills are in high demand across industries as businesses strive to enhance customer satisfaction, loyalty, and retention. By the end of this course, you will be able to design and implement effective CRM strategies, analyze customer data to make informed decisions, and foster a customer-centric culture in your organization. This will not only boost your career prospects but also contribute significantly to your organization's success.

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โ€ข CRM Fundamentals
โ€ข Customer Segmentation and Profiling
โ€ข Customer Value Management and Metrics
โ€ข Multi-Channel Customer Engagement
โ€ข Customer Experience Management
โ€ข Voice of the Customer (VoC) Programs
โ€ข Building Customer Loyalty and Retention
โ€ข Data-Driven Decision Making in CRM
โ€ข CRM Strategy and Implementation Best Practices

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
MASTERCLASS CERTIFICATE IN CUSTOMER RELATIONSHIP MANAGEMENT: CUSTOMER-CENTRIC APPROACH
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
UK School of Management (UKSM)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
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