Global Certificate in Customer-Centric Hospitality: Memorable Stays
-- ViewingNowThe Global Certificate in Customer-Centric Hospitality: Memorable Stays is a comprehensive course designed to empower hospitality professionals with essential skills for career advancement. This course emphasizes the importance of a customer-centric approach in the hospitality industry, highlighting the critical role it plays in creating memorable stays for guests.
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GBP £ 149
GBP £ 215
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โข Hospitality Fundamentals: Understanding the hospitality industry, customer service principles, and the importance of creating memorable stays.
โข Guest Experience Management: Techniques for managing and enhancing the guest experience, including personalization, anticipating guest needs, and exceeding expectations.
โข Communication and Interpersonal Skills: Effective communication strategies for building relationships with guests, handling difficult situations, and resolving conflicts.
โข Hospitality Technology: Overview of technology solutions for the hospitality industry, including property management systems, online booking platforms, and reputation management tools.
โข Housekeeping and Maintenance Operations: Best practices for housekeeping and maintenance operations to ensure a clean, safe, and comfortable environment for guests.
โข Sustainable Hospitality Practices: Strategies for implementing sustainable practices in hospitality operations, including waste reduction, energy efficiency, and water conservation.
โข Revenue Management: Understanding revenue management principles, including pricing strategies, demand forecasting, and inventory management.
โข Crisis Management and Business Continuity: Preparing for and managing crises, including natural disasters, pandemics, and other emergencies, to ensure business continuity.
โข Cultural Awareness and Diversity Training: Developing cultural awareness and sensitivity to serve a diverse guest base and create an inclusive environment.
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