Global Certificate in Engagement Customer Support Strategies
-- ViewingNowThe Global Certificate in Engagement Customer Support Strategies is a comprehensive course designed to empower learners with essential skills for successful customer support careers. This course emphasizes the importance of customer engagement in today's competitive business landscape, where building strong relationships with customers is vital for long-term success.
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GBP £ 149
GBP £ 215
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โข Customer Support Fundamentals – Understanding the importance of customer support, key principles, and best practices.
โข Effective Communication Skills – Developing strong communication skills to engage and support customers.
โข Multi-Channel Support Strategies – Implementing support across various channels (email, phone, chat, social media) to meet customer needs.
โข Proactive Customer Engagement – Identifying opportunities to engage customers proactively and build relationships.
โข Managing Customer Expectations – Setting realistic expectations, handling customer complaints, and resolving conflicts.
โข Empathy, Patience, and Active Listening – Building trust and understanding through empathetic and patient communication.
โข Measuring Customer Satisfaction – Utilizing metrics and feedback to measure and improve customer support.
โข Scaling Customer Support – Designing and implementing scalable support strategies and processes to handle growth.
โข Continuous Learning & Improvement – Adopting a mindset of continuous learning and improvement for customer support.
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