Certificate in Engagement Chatbot Customer Service
-- ViewingNowThe Certificate in Engagement Chatbot Customer Service is a comprehensive course designed to meet the surging industry demand for automation and AI in customer service. This course emphasizes the importance of chatbots as a powerful tool to enhance customer experiences, increase engagement, and reduce response time.
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Students enrolled
GBP £ 149
GBP £ 215
Save 44% with our special offer
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โข Unit 1: Introduction to Chatbots for Customer Service
โข Unit 2: Engagement Chatbot Fundamentals
โข Unit 3: Designing Effective Chatbot Conversations
โข Unit 4: Natural Language Processing and Understanding
โข Unit 5: Building a Chatbot for Customer Support
โข Unit 6: Personalizing the Customer Experience with Chatbots
โข Unit 7: Chatbot Analytics and Performance Metrics
โข Unit 8: Integrating Chatbots with CRM and Support Systems
โข Unit 9: Chatbot Security and Data Protection
โข Unit 10: Future Trends and Best Practices in Chatbot Customer Service
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