Global Certificate in British Customer Service Practices
-- ViewingNowThe Global Certificate in British Customer Service Practices is a comprehensive course designed to enhance your customer service skills with a distinct British flair. This certification highlights the importance of exceptional customer service in today's global economy and the specific nuances of British customer service practices.
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GBP £ 149
GBP £ 215
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• British Customer Service Practices: Overview of the key principles and approaches that underpin excellent customer service in Britain. This unit will cover cultural nuances, communication styles, and service expectations of British customers.
• Listening and Communication Skills: This unit will focus on effective listening and communication techniques that are essential for delivering excellent customer service. It will cover verbal and non-verbal communication, active listening, and adapting communication styles to different audiences.
• Handling Customer Complaints: This unit will cover best practices for handling customer complaints, including effective problem-solving, empathy, and de-escalation techniques. It will also cover how to use feedback to improve customer service and business operations.
• Building Customer Relationships: This unit will cover strategies for building and maintaining long-term customer relationships, including personalization, proactive communication, and loyalty programs. It will also cover how to use customer data to deliver personalized and relevant experiences.
• Telephone and Digital Customer Service: This unit will cover best practices for delivering customer service through telephone and digital channels, including email, social media, and live chat. It will cover how to handle high-volume digital interactions, build rapport through virtual communication, and use digital tools to enhance the customer experience.
• Customer Service Leadership: This unit will cover the role of leadership in delivering excellent customer service, including how to create a customer-centric culture, manage customer service teams, and use data and analytics to drive continuous improvement. It will also cover how to handle difficult customer interactions and provide feedback to team members.
• Accessibility and Inclusion in Customer Service: This unit will cover the importance of accessibility and inclusion in customer service, including how to provide equal access and opportunities for customers with disabilities, cultural and linguistic diversity, and other accessibility needs. It will also cover how to use inclusive language and communication strategies to create a welcoming and inclusive environment for all customers.
• Managing Customer Service Operations: This unit will cover best practices for managing customer service operations, including workforce management, quality assurance, and process improvement. It will also cover how to use technology
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