Advanced Certificate in Customer Relationship Management: Next-Gen

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The Advanced Certificate in Customer Relationship Management: Next-Gen is a comprehensive course designed to equip learners with the essential skills needed to thrive in today's customer-centric business landscape. This certificate course emphasizes the importance of building and maintaining strong relationships with customers, a critical factor in driving business growth and success.

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AboutThisCourse

In an era where customer experience is a key differentiator, this program is in high demand across industries. Learners will gain a deep understanding of CRM strategies, tools, and best practices, enabling them to deliver exceptional customer experiences and drive customer loyalty. By the end of this course, learners will be able to design and implement effective CRM strategies, leverage CRM technology to drive business results, and develop a customer-centric mindset that prioritizes customer needs and preferences. These skills are essential for career advancement in sales, marketing, customer service, and other related fields, making this course an excellent investment for professionals seeking to enhance their expertise and stay competitive in the evolving business world.

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CourseDetails

• Advanced CRM Strategies
• Next-Gen CRM Technology and Implementation
• Customer Experience Management (CXM)
• Data-Driven CRM: Analytics and Insights
• Multi-Channel CRM: Social, Mobile, and Web
• AI and Machine Learning in CRM
• CRM Personalization and Customer Segmentation
• CRM Ethics and Data Privacy
• CRM Metrics and Performance Measurement
• CRM Future Trends and Innovations

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
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CourseFee

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FastTrack GBP £149
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £99
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
  • CourseMaterials
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ADVANCED CERTIFICATE IN CUSTOMER RELATIONSHIP MANAGEMENT: NEXT-GEN
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UK School of Management (UKSM)
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05 May 2025
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