Executive Development Programme in Customer Engagement: Smart Tactics

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The Executive Development Programme in Customer Engagement: Smart Tactics certificate course is a valuable professional development opportunity. This program focuses on enhancing learners' understanding of customer engagement strategies and tactics, making it highly relevant in today's customer-centric business landscape.

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AboutThisCourse

With the increasing importance of customer experience in driving business growth, there is a high demand for professionals with expertise in customer engagement. This course equips learners with the essential skills and knowledge required to design and implement effective customer engagement strategies, thereby enhancing their career advancement opportunities. By completing this programme, learners will gain a comprehensive understanding of customer engagement principles, customer journey mapping, data-driven engagement strategies, and digital engagement tools. They will also develop the ability to measure and analyze customer engagement metrics, enabling them to make informed decisions that drive business success. Overall, this course is an excellent investment for professionals seeking to advance their careers in customer engagement, marketing, or business development roles, providing them with the skills and knowledge needed to succeed in today's competitive business environment.

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CourseDetails

• Understanding Customer Engagement: Building Blocks
• Customer Engagement Metrics & KPIs
• Customer Journey Mapping & Personalization
• Multi-Channel Engagement Strategies
• Data-Driven Customer Engagement: Leveraging AI & ML
• Social Media & Influencer Engagement
• Customer Retention & Loyalty Programs
• Voice of the Customer (VoC) & Feedback Management
• Customer Experience Design & Optimization
• Executive Leadership & Change Management in Customer Engagement

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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FastTrack GBP £149
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
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StandardMode GBP £99
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER ENGAGEMENT: SMART TACTICS
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UK School of Management (UKSM)
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05 May 2025
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