Global Certificate in AM Customer Relationship Management

Name: Global Certificate in AM Customer Relationship Management
Price: 149 GBP
Availability: InStock

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The Global Certificate in AM Customer Relationship Management is a comprehensive course designed to meet the growing industry demand for experts in Account Management (AM) and Customer Relationship Management (CRM). This certificate course emphasizes the importance of building and maintaining strong relationships with key clients, a critical aspect of business success.

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AboutThisCourse

By enrolling in this course, learners will gain essential skills necessary for career advancement in AM and CRM. The course covers key topics such as strategic account planning, customer needs analysis, relationship building, and cross-functional team collaboration. Upon completion, learners will be able to demonstrate a deep understanding of the customer lifecycle, from acquisition to retention, and will be equipped with the tools and techniques needed to drive customer satisfaction, loyalty, and growth. In today's competitive business landscape, the ability to manage customer relationships effectively is more important than ever. This course provides learners with the knowledge and skills needed to succeed in this critical area, making them highly valuable assets to any organization.

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CourseDetails

• Customer Relationship Management (CRM) Fundamentals: Understanding the basics of CRM, its importance, and benefits. Exploring the CRM market and various CRM systems.
• Global CRM Strategies: Designing and implementing global CRM strategies, aligning them with business goals and objectives. Understanding cultural differences and their impact on CRM.
• Customer Segmentation and Profiling: Identifying and segmenting customers based on various criteria, creating customer profiles, and understanding their needs.
• Customer Engagement and Experience: Strategies for engaging customers, improving customer experience, and measuring customer satisfaction.
• Data Management and Analytics: Collecting, storing, and analyzing customer data to gain insights and make informed decisions.
• CRM Integration: Integrating CRM with other business systems and processes, such as marketing, sales, and customer service.
• CRM Security and Compliance: Ensuring CRM data security, privacy, and compliance with relevant regulations.
• CRM Technology and Innovation: Exploring the latest CRM technologies and trends, such as artificial intelligence, machine learning, and automation.
• CRM Project Management: Planning, executing, and monitoring CRM projects, including budgeting, resource allocation, and risk management.

CareerPath

This section features a Google Charts 3D pie chart that visually represents relevant statistics for the Global Certificate in AM Customer Relationship Management, focusing on the UK market. With a transparent background and adaptable responsive design, the chart displays important job market trends, salary ranges, and skill demand data. The chart encompasses three key roles, showcasing their respective percentages in an engaging and industry-relevant manner. Roles presented in this chart include: 1. **Sales Engineer (AM)**: Typically responsible for driving sales and providing technical expertise to clients. 2. **Customer Success Manager (AM)**: Focused on ensuring customer satisfaction, fostering long-term relationships, and driving retention. 3. **Account Manager (AM)**: Manages client relationships, coordinates sales efforts, and ensures client needs are met. With the chart's adaptive layout, users can experience seamless visualization across various screen sizes, making it an effective tool for showcasing critical insights and trends in the AM Customer Relationship Management field.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £149

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £99

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN AM CUSTOMER RELATIONSHIP MANAGEMENT

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UK School of Management (UKSM)

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05 May 2025

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