Executive Development Programme in Center Operations Leadership Skills

• Executive Operations Management: This unit covers the fundamental concepts of operations management, including strategy development, process optimization, and performance improvement. It will focus on the unique challenges and opportunities faced by executive leaders in center operations.
• Change Leadership: This unit explores the critical role of change leadership in center operations. It covers the key principles of change management, including communication strategies, stakeholder engagement, and resistance management. It will also provide practical tools and techniques for leading successful change initiatives.
• Lean Six Sigma for Center Operations: This unit introduces the Lean Six Sigma methodology for process improvement and quality management. It covers the key concepts, tools, and techniques of Lean Six Sigma, including DMAIC (Define, Measure, Analyze, Improve, Control) and statistical process control. It will also provide practical examples and case studies of Lean Six Sigma implementation in center operations.
• Data-Driven Decision Making: This unit emphasizes the importance of data-driven decision making in center operations. It covers the key principles of data analytics, including data collection, cleaning, analysis, and visualization. It will also provide practical tools and techniques for using data to make informed decisions and drive performance improvement.
• Strategic Workforce Planning: This unit focuses on the role of workforce planning in center operations. It covers the key concepts, tools, and techniques of strategic workforce planning, including workforce segmentation, demand forecasting, supply analysis, and succession planning. It will also provide practical examples and case studies of strategic workforce planning in center operations.
• Customer Experience Management: This unit explores the critical role of customer experience management in center operations. It covers the key principles of customer experience design, measurement, and optimization. It will also provide practical tools and techniques for creating exceptional customer experiences and building customer loyalty.
• Financial Management for Center Operations: This unit covers the fundamental concepts of financial management for center operations. It includes budgeting, forecasting, cost analysis, and performance measurement. It will also provide practical examples and case studies of financial management in center operations.
• Project Management for Center Operations: This unit introduces the key concepts, tools, and techniques of project management for center operations. It covers project planning,